And Now Pleasure

Public offer agreement between the client and
LLC "End Now Pleasure"

Terms

Agency — Limited Liability Company End Now Pleasure.

Customer — a capable natural person who has reached the age of 18, who has the legal right to enter into contractual relations with the Agency, or a legal entity with the same rights.

Site — the website of the Agency on the Internet, located at https://andnowpleasure.ru/.

Pre-order — a duly submitted request from the Client for the Agency to carry out preliminary work to calculate the cost of the Order.

Order — duly submitted request of the Client for the services of the Agency. It can be issued only after the corresponding Pre-Order has been completed.

Electronic passenger ticket — a document used to certify a contract for the carriage of a passenger, in which information on the carriage of a passenger is presented in electronic digital form. The passenger is provided in the form of an itinerary receipt of an electronic ticket.

Operator — an employee of the Agency processing Customer Orders.

1. General Provisions

1.1. When ordering services through the Agency, the Client agrees to the terms of the Public Offer Agreement (hereinafter referred to as the Agreement) set forth below. The Agency provides the Client with services for providing information on booking services of third parties (airlines) for air transportation in accordance with the parameters specified by the Client (date, time, route, number of passengers and other conditions of transportation), for preparing the necessary documents for traveling abroad, permits for entry or exit, personal transportation of goods or animals, as well as services on individual orders, which are negotiated with the Client personally and supported by an additional agreement.

1.2. This Agreement, as well as information about the services provided on the Site, are a public offer in accordance with Art. 435 and part 2 of Art. 437 of the Civil Code of the Russian Federation.

1.3. The relations between the Client and the Agency are subject to the provisions of the current legislation of the Russian Federation.

Third party air transportation services booked by the Client are subject to the rules of the respective carrier and the applicable fare. Tariffs for international destinations, which are non-refundable in the event of a passenger's refusal to travel, are governed by international air transport regulations and the rules established by the respective carrier. In this connection, the Client undertakes to familiarize himself with the fare rules of the selected ticket provided by the Agency when booking.

1.4. All contracts for the provision of air transportation services, information about which is communicated to the Client, are concluded by the Client directly with the Carriers. The Air Carriage Agreement concluded by the Client with the carrier is certified by the Electronic Passenger Ticket.

1.5. When processing the Pre-Order and Order, the Agency does not act as an electronic ticket seller (searches for optimal transportation conditions, provides the technical ability to issue an electronic ticket), or as a tour operator or travel agent, is not responsible for any other components of the Customer’s or third party’s travel, such as obtaining visas and other exit permits, checking the validity, obtaining and having documents confirming the identity of the Customer or a third party, insurance policies, transfer, hotel accommodation, flights on tickets purchased for flights of different carriers and connections between them and other circumstances. Unless otherwise specified in the terms of additional contracts or agreements between the Client and the Agency.

1.6. When processing the Pre-Order and the Order, the Agency does not act as a carrier, does not conclude contracts of carriage, is not the recipient of income from the carriage fee established by the carrier, and is not responsible for the obligations associated with the carriage.

1.7. The Agency reserves the right to amend this Agreement, in connection with which the Client undertakes to independently regularly monitor changes in the Agreement posted at https://andnowpleasure.ru/oferta/.

1.8. The Client agrees to this Agreement by putting a tick in the form of a “tick” in the column “I accept the terms of the Public Offer Agreement” at the last stage of the Prepayment on the site. By agreeing to the terms of this Agreement, the Client confirms his legal and legal capacity, financial solvency, and is also aware of the responsibility for the obligations imposed on him as a result of the conclusion of this Agreement. The client confirms the accuracy of his personal data, as well as the data of passengers, and assumes all responsibility for their accuracy, completeness and reliability.

1.9. The Client assumes all possible commercial risks (placing a new Pre-Order or Order, changing the tariff, refunding money, etc., related to his actions to make mistakes, inaccuracies in providing the data requested by the Agency.

2. Preliminary consultation of the client

2.1. Before making a Pre-Order or an Order, each Client must receive a preliminary consultation from the Agency Operator.

2.2. Preliminary consultation is a process of communication between the Operator and the Client by phone indicated on the website https://andnowpleasure.ru/, as well as through any messenger, e-mail or any other type of communication that the Operator and the Client have agreed upon.

2.3. During the preliminary consultation, the Operator informs the exact cost of the Pre-order and the estimated cost of the Order for the Client, specifying its largest size (“the cost of the pre-order will be …”, and “it will cost no more than …”, respectively).

2.3.1. During the preliminary consultation, the Operator informs the Client about the possibility of issuing a partial or full refund for a future Order, as well as the validity period of the Order, that is, the time interval during which he will have to pay for the Order (“the Order will need to be paid no later than …”).

2.4. The preliminary consultation is free.

3. Pre-order - registration, cost, refusal and refund

3.1. The Pre-order process is an individual processing of the Client's personal data, an analysis of current offers from all areas of tourism related to the ordered services, and other intellectual and physical work of the Agency's employees using the Agency's partner network, own know-how of tools, systems and other personal developments of the Agency, in order to reduce the cost of the Order placed by the Client. 

3.2. A pre-order can only be issued after a preliminary consultation with the Operator Agency.

3.3. The execution of the Pre-Order begins after the Client makes the Prepayment. The amount of the Prepayment depends on the ordered services and is determined individually for each Order, but cannot be less than 10,000 rubles. 

3.4. Agency employees start processing the Pre-order no later than 1 minute after receiving the Pre-order Prepayment, in connection with which (and also taking into account clause 3.1.) the Client has the right to refuse to fulfill the Pre-order and demand a refund of the Pre-order no later than 5 minutes after the payment is made. After this time, work on the Pre-Order will be launched, the resources of the Agency will be used and the return of the Prepayment will not be possible.

3.5. The pre-order is considered completed when the Operator Agency informs the Client of the final cost of the Order and the specified time interval for its payment (it may become more than announced during the consultation, but cannot become less).

3.6. Each Pre-Order corresponds to a strictly defined, single Order.

4. Order - processing, cost, refusal and refund

4.1. The Order is executed by the Client through the Operator Agency after the execution of the corresponding Pre-Order.

4.2. Each Order has its own lifespan, which depends on many factors (in the case of air tickets, from approaching the departure date, demand for the flight and many other factors affecting the price of tickets from the air carrier) and which is communicated to the Client in advance during the preliminary consultation. 

4.3. The order must be paid before the expiration of its life, reported to the Client at the preliminary consultation or after the completion of the Pre-order (whichever is greater), otherwise it will be considered invalid, and in order to receive services again, the Client will need to start the whole process anew (preliminary consultation, Pre-order and Order).

4.3. The Operator introduces all the conditions for fulfilling the Order of the Client during the consultation process. If the Client does not understand any conditions of the Order, including the terms of refusal, return, making any changes to the Order, the Client must clarify the information he needs from the Operator.

4.4. The final cost of the Order is determined as a result of the Pre-Order. It is fixed for the Client and cannot increase regardless of changes in the cost of flights, bookings and other services of third-party companies, however, it may sometimes decrease.

4.5. After the Client makes payment for the Order, electronic tickets and all other data and documents necessary for the fulfillment of the Order are sent to the Client to the e-mail address or messenger indicated by him, or transferred by the Agency employee personally to the Client.

4.6. The procedure for making payment, as well as the possibility of a full or partial refund for a completed or already launched Order, depends on many factors, is determined individually for each individual Order and is communicated to the Client during the preliminary consultation (that is, before placing the Pre-Order and receiving any funds from the Client).

4.7. Before paying for the Order, the Client is obliged to confirm that he has read the refund policy for his individual Order and agrees with them.

5. Guarantees and liability Agency

5.1. The Agency is not responsible for the negative consequences and losses resulting from events and circumstances that are outside the scope of its competence, as well as for the actions (inaction) of third parties, namely:

- in case of impossibility to fulfill the obligations assumed, due to the unreliability, insufficiency and untimeliness of the information and documents provided by the Client, or violation by the Client of the terms of this Agreement or the requirements for documents;

— for the actions of carriers (changing, canceling, rescheduling, delaying the departure of flights, trains, buses and other vehicles, changing the cost of tickets, withdrawing the fare from sale, canceling unpaid or paid reservations), for the safety, loss or damage to luggage, cargo, valuables and documents of passengers during the entire period of their trip. In these cases, air carriers are responsible to passengers in accordance with international rules and the current legislation of the Russian Federation. Passenger claims are considered by carriers on the basis of the legislation of the Russian Federation and the rules of international transportation;

- for the actions of the customs and immigration authorities;

— for restricting the passenger's right to leave the Russian Federation or another point of departure by the competent authorities of the respective country (unless otherwise stipulated in additional contracts and agreements between the Client and the Agency);

— for the actions of consulates of foreign states, including for delays, refusals or changes in the terms of issuance of entry visas (unless otherwise specified in additional contracts and agreements between the Client and the Agency);

- for the consequences of violation by the passenger of customs and border formalities, rules of travel and baggage, as well as violation of special rules of conduct in the country of temporary residence;

— for the passenger's lack of travel documents received from the Agency;

- for non-appearance or lateness of passengers for check-in of the flight, to the place of departure of the train;

- for non-compliance by passengers with the rules of conduct established by the carrier on board aircraft;

– for the absence of issued foreign passports by the time of the start of the trip, the relevant documents regulating the issues of departure of minors under the age of 18 (unless otherwise stipulated in additional contracts and agreements between the Client and the Agency);

- for the authenticity and correctness of the execution of the passenger's documents (the reliability of the information contained in them).

5.2. The client (passenger) confirms and warrants that he/she is familiar with and agrees to:

– with the requirements for the execution and availability of documents required for the trip, and assumes full responsibility for preparing all the necessary documents for the trip. The passenger should independently familiarize himself with and fulfill all the requirements of the country to which he is traveling, including the requirements for the preparation of documents required upon departure and arrival, the need to obtain visas, purchase a return ticket when entering a country with a visa-free regime for citizens of a country that has an appropriate agreement from the Russian Federation, or compliance with other requirements necessary for entry (availability of medical insurance for those traveling abroad, confirmation of the availability of sufficient funds, etc.), the need to issue other documents for the departure of minors under the age of 18, animals, export permits weapons, art treasures and other permits and approvals. The Agency is not responsible for ignorance or non-compliance by the passenger with these requirements;

— with the conditions for the application of carriers’ fares, including the conditions for the return and exchange of tickets, as well as with the conditions for the carriers to carry out connecting flights, in the case of issuing a ticket with a transfer (sufficient time for a transfer, issuance of transit visas, etc.) and general conditions and rules of transportation;

- with the requirements for foreign passports and other formal documents, including the remaining validity period of a foreign passport required to obtain a visa and enter the host country;

- about the features and rules of the border (customs) control (regime) of the Russian Federation and foreign states;

- on the obligation to comply with customs and border regulations;

- that passengers are solely responsible for the validity of foreign passports, consents for the departure of minor children and other documents required for crossing the border, for the accuracy of the information contained in these documents;

- that the deportation of a passenger with invalid entry or exit documents is carried out solely at the expense of the passenger. The passenger is obliged to independently obtain the necessary information about the procedure for deportation at the consulate of the respective country.

5.3. The parties are released from liability for improper performance or non-performance of obligations under this Agreement in the event of force majeure circumstances, such parties include the following circumstances: fire, epidemic, earthquake, terrorist attack, flood, hurricane, storm, tsunami, landslide, other natural disasters and cataclysms, hostilities of any nature, strikes, introduction of a state of emergency or martial law, embargo, changes in the legislation of the Russian Federation or the country of residence or transit, actions of customs and sanitary control authorities, cancellation of bus, ferry and other transport services, taxi routes, traffic on the roads, publication by the authorities of normative acts that led to the impossibility of the Parties to properly fulfill their obligations and other circumstances that the Parties cannot influence and prevent.

5.4. On the onset (and termination) of those specified in paragraph 5.3. circumstances of this agreement, the Party for which it became impossible to fulfill obligations under this agreement is obliged to immediately notify the other Party. Failure to notify or untimely notification of these circumstances deprives the Parties of the right to refer to these circumstances and does not relieve them of liability under this agreement. The term for the fulfillment of obligations by the Parties under this agreement is postponed in proportion to the time during which such circumstances will operate. If the circumstances continue for more than 14 (fourteen) days, each of the Parties will have the right to refuse to fulfill obligations under this agreement. The presence of these circumstances is confirmed by the relevant decisions of federal state authorities, state authorities of the constituent entities of the Russian Federation, local governments, adopted by them in accordance with federal laws.

5.5. In the event of the occurrence of these circumstances, the Parties have the right to demand termination of the contract in court.

6. Intellectual property

6.1. All textual information and graphic images on the Site are the property of the Agency and/or its counterparties.

6.2. Reprinting, reproduction in any form, distribution, including in translation, of any materials from the Site are possible only with the written permission of the Agency.

6.3. When using documents and related graphics located on the Site, the following requirements must be observed:

— Indicate that the copyright belongs to the Agency;

– When reprinting materials, refer to the Site as a source of publication, and indicate other sources of information mentioned in the material. If the materials are posted on the Internet, then it is necessary to make a link to the Site;

— Documents and related graphics located on the Site may be used only for informational, non-commercial or personal purposes;

- No documents and related graphics located on the Site should be changed in any way;

- No graphic images located on the Site should be used separately from the text accompanying them.

6.4. Documents and related graphics located on the Site may include inaccuracies or spelling errors. Changes to the information on the Site are made by the Agency from time to time.

7. Privacy and protection of personal data

7.1. Provision of information by the Client:

7.1.1. When placing a Pre-Order and an Order, the Client provides the following information: last name, first name, gender, date of birth, telephone number, email address, information about special needs or physical limitations and other personal data that the Client voluntarily provides to the Operator. When the Client provides the Operator with personal data that are special categories of personal data (for example, information about the state of health, race and ethnicity, political views, religious or other beliefs, membership in trade union organizations or intimate life), the consent that the Client gives when registering The order in the manner provided for in clause 1.4 of the Agreement will be the legal basis for the processing of such personal data.

7.2. By providing his personal data to the Operator, the Client agrees to their processing by the Contractor, including for the purpose of promoting services by the Contractor. The Client confirms that he is a representative of the Passengers named in the Order and who are the beneficiaries under the Agreement, whose personal data is processed in order to fulfill obligations under the Agreement.

7.2.1. If the beneficiary under the Agreement is a child under the age of 16, the Client confirms that a) if he is the legal representative of the child, gives his consent to the processing of his personal data when placing the Order; b) if he is not the legal representative of the child, he obtained the necessary consent from such a representative before placing the Order. The Contractor has the right to require the Client to provide confirmation of receipt of these consents.

7.2.2. If the Client does not want his personal data to be processed, then he must contact the Agency's Customer Service through the Feedback form on the Site. In this case, all information received from the Client is deleted from the Agency's Client base and the Client is deprived of the opportunity to place Orders with the Agency.

7.3. Use of information provided by the Client and received by the Agency.

7.3.1 The Agency uses information:

— for registration of the Pre-order and the Order of the Client;

— to fulfill its obligations to the Client;

- to evaluate and analyze the operation of the Site;

— to determine the winner in promotions held by the Agency;

— to participate in bonus programs of the Agency and airlines.

7.3.2. The Agency has the right to send advertising and informational messages to the Client with the Client's consent, which can be obtained by the Agency by checking the appropriate box by the Client. The Client has the right to refuse to receive such messages through the Operator Agency.

7.4. Disclosure of information received by the Agency:

7.4.1. The Agency undertakes not to disclose the information received from the Client. It is not considered a violation to provide the Agency with the Client's personal data and relevant information to carriers, agents and third parties acting on the basis of an agreement with the Agency to fulfill obligations to the Client.

7.4.2. It is not considered a breach of obligations to disclose information in accordance with reasonable and applicable legal requirements.

7.5. The Agency receives information about the ip-address of the Website visitor. This information is not used to identify the visitor.

7.6. The Agency is not responsible for the information provided by the Client on the Site in a public form.

8. Other terms

8.1. The law of the Russian Federation shall apply to relations between the Client and the Agency.

8.2. If the Client has any questions, he must contact the Agency's Customer Service by phone indicated on the Site or through the Feedback form on the Site. In the event that the Client has claims directly to the quality of the work of the Agency, the Client submits a written claim within a period not exceeding 20 (Twenty) days from the moment the cause of the dispute arises. Within 10 (Ten) days, the Agency considers the claim and sends a reasoned response to the Client. The Parties will try to resolve all disputes arising through negotiations; if an agreement is not reached, the dispute will be referred to the judicial authority at the location of the Agency.

8.3. Recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.

I accept the terms of the Agreement and confirm the final amount payable, including all taxes and fees.

Sign up to our newsletter

en_USEnglish
Договор публичной оферты между клиентом и ООО "Энд Нау Плежеа" - And Now Pleasure

And Now Pleasure

Public offer agreement between the client and
LLC "End Now Pleasure"

Terms

Agency — Limited Liability Company End Now Pleasure.

Customer — a capable natural person who has reached the age of 18, who has the legal right to enter into contractual relations with the Agency, or a legal entity with the same rights.

Site — the website of the Agency on the Internet, located at https://andnowpleasure.ru/.

Pre-order — a duly submitted request from the Client for the Agency to carry out preliminary work to calculate the cost of the Order.

Order — duly submitted request of the Client for the services of the Agency. It can be issued only after the corresponding Pre-Order has been completed.

Electronic passenger ticket — a document used to certify a contract for the carriage of a passenger, in which information on the carriage of a passenger is presented in electronic digital form. The passenger is provided in the form of an itinerary receipt of an electronic ticket.

Operator — an employee of the Agency processing Customer Orders.

1. General Provisions

1.1. When ordering services through the Agency, the Client agrees to the terms of the Public Offer Agreement (hereinafter referred to as the Agreement) set forth below. The Agency provides the Client with services for providing information on booking services of third parties (airlines) for air transportation in accordance with the parameters specified by the Client (date, time, route, number of passengers and other conditions of transportation), for preparing the necessary documents for traveling abroad, permits for entry or exit, personal transportation of goods or animals, as well as services on individual orders, which are negotiated with the Client personally and supported by an additional agreement.

1.2. This Agreement, as well as information about the services provided on the Site, are a public offer in accordance with Art. 435 and part 2 of Art. 437 of the Civil Code of the Russian Federation.

1.3. The relations between the Client and the Agency are subject to the provisions of the current legislation of the Russian Federation.

Third party air transportation services booked by the Client are subject to the rules of the respective carrier and the applicable fare. Tariffs for international destinations, which are non-refundable in the event of a passenger's refusal to travel, are governed by international air transport regulations and the rules established by the respective carrier. In this connection, the Client undertakes to familiarize himself with the fare rules of the selected ticket provided by the Agency when booking.

1.4. All contracts for the provision of air transportation services, information about which is communicated to the Client, are concluded by the Client directly with the Carriers. The Air Carriage Agreement concluded by the Client with the carrier is certified by the Electronic Passenger Ticket.

1.5. When processing the Pre-Order and Order, the Agency does not act as an electronic ticket seller (searches for optimal transportation conditions, provides the technical ability to issue an electronic ticket), or as a tour operator or travel agent, is not responsible for any other components of the Customer’s or third party’s travel, such as obtaining visas and other exit permits, checking the validity, obtaining and having documents confirming the identity of the Customer or a third party, insurance policies, transfer, hotel accommodation, flights on tickets purchased for flights of different carriers and connections between them and other circumstances. Unless otherwise specified in the terms of additional contracts or agreements between the Client and the Agency.

1.6. When processing the Pre-Order and the Order, the Agency does not act as a carrier, does not conclude contracts of carriage, is not the recipient of income from the carriage fee established by the carrier, and is not responsible for the obligations associated with the carriage.

1.7. The Agency reserves the right to amend this Agreement, in connection with which the Client undertakes to independently regularly monitor changes in the Agreement posted at https://andnowpleasure.ru/oferta/.

1.8. The Client agrees to this Agreement by putting a tick in the form of a “tick” in the column “I accept the terms of the Public Offer Agreement” at the last stage of the Prepayment on the site. By agreeing to the terms of this Agreement, the Client confirms his legal and legal capacity, financial solvency, and is also aware of the responsibility for the obligations imposed on him as a result of the conclusion of this Agreement. The client confirms the accuracy of his personal data, as well as the data of passengers, and assumes all responsibility for their accuracy, completeness and reliability.

1.9. The Client assumes all possible commercial risks (placing a new Pre-Order or Order, changing the tariff, refunding money, etc., related to his actions to make mistakes, inaccuracies in providing the data requested by the Agency.

2. Preliminary consultation of the client

2.1. Before making a Pre-Order or an Order, each Client must receive a preliminary consultation from the Agency Operator.

2.2. Preliminary consultation is a process of communication between the Operator and the Client by phone indicated on the website https://andnowpleasure.ru/, as well as through any messenger, e-mail or any other type of communication that the Operator and the Client have agreed upon.

2.3. During the preliminary consultation, the Operator informs the exact cost of the Pre-order and the estimated cost of the Order for the Client, specifying its largest size (“the cost of the pre-order will be …”, and “it will cost no more than …”, respectively).

2.3.1. During the preliminary consultation, the Operator informs the Client about the possibility of issuing a partial or full refund for a future Order, as well as the validity period of the Order, that is, the time interval during which he will have to pay for the Order (“the Order will need to be paid no later than …”).

2.4. The preliminary consultation is free.

3. Pre-order - registration, cost, refusal and refund

3.1. The Pre-order process is an individual processing of the Client's personal data, an analysis of current offers from all areas of tourism related to the ordered services, and other intellectual and physical work of the Agency's employees using the Agency's partner network, own know-how of tools, systems and other personal developments of the Agency, in order to reduce the cost of the Order placed by the Client. 

3.2. A pre-order can only be issued after a preliminary consultation with the Operator Agency.

3.3. The execution of the Pre-Order begins after the Client makes the Prepayment. The amount of the Prepayment depends on the ordered services and is determined individually for each Order, but cannot be less than 10,000 rubles. 

3.4. Agency employees start processing the Pre-order no later than 1 minute after receiving the Pre-order Prepayment, in connection with which (and also taking into account clause 3.1.) the Client has the right to refuse to fulfill the Pre-order and demand a refund of the Pre-order no later than 5 minutes after the payment is made. After this time, work on the Pre-Order will be launched, the resources of the Agency will be used and the return of the Prepayment will not be possible.

3.5. The pre-order is considered completed when the Operator Agency informs the Client of the final cost of the Order and the specified time interval for its payment (it may become more than announced during the consultation, but cannot become less).

3.6. Each Pre-Order corresponds to a strictly defined, single Order.

4. Order - processing, cost, refusal and refund

4.1. The Order is executed by the Client through the Operator Agency after the execution of the corresponding Pre-Order.

4.2. Each Order has its own lifespan, which depends on many factors (in the case of air tickets, from approaching the departure date, demand for the flight and many other factors affecting the price of tickets from the air carrier) and which is communicated to the Client in advance during the preliminary consultation. 

4.3. The order must be paid before the expiration of its life, reported to the Client at the preliminary consultation or after the completion of the Pre-order (whichever is greater), otherwise it will be considered invalid, and in order to receive services again, the Client will need to start the whole process anew (preliminary consultation, Pre-order and Order).

4.3. The Operator introduces all the conditions for fulfilling the Order of the Client during the consultation process. If the Client does not understand any conditions of the Order, including the terms of refusal, return, making any changes to the Order, the Client must clarify the information he needs from the Operator.

4.4. The final cost of the Order is determined as a result of the Pre-Order. It is fixed for the Client and cannot increase regardless of changes in the cost of flights, bookings and other services of third-party companies, however, it may sometimes decrease.

4.5. After the Client makes payment for the Order, electronic tickets and all other data and documents necessary for the fulfillment of the Order are sent to the Client to the e-mail address or messenger indicated by him, or transferred by the Agency employee personally to the Client.

4.6. The procedure for making payment, as well as the possibility of a full or partial refund for a completed or already launched Order, depends on many factors, is determined individually for each individual Order and is communicated to the Client during the preliminary consultation (that is, before placing the Pre-Order and receiving any funds from the Client).

4.7. Before paying for the Order, the Client is obliged to confirm that he has read the refund policy for his individual Order and agrees with them.

5. Guarantees and liability Agency

5.1. The Agency is not responsible for the negative consequences and losses resulting from events and circumstances that are outside the scope of its competence, as well as for the actions (inaction) of third parties, namely:

- in case of impossibility to fulfill the obligations assumed, due to the unreliability, insufficiency and untimeliness of the information and documents provided by the Client, or violation by the Client of the terms of this Agreement or the requirements for documents;

— for the actions of carriers (changing, canceling, rescheduling, delaying the departure of flights, trains, buses and other vehicles, changing the cost of tickets, withdrawing the fare from sale, canceling unpaid or paid reservations), for the safety, loss or damage to luggage, cargo, valuables and documents of passengers during the entire period of their trip. In these cases, air carriers are responsible to passengers in accordance with international rules and the current legislation of the Russian Federation. Passenger claims are considered by carriers on the basis of the legislation of the Russian Federation and the rules of international transportation;

- for the actions of the customs and immigration authorities;

— for restricting the passenger's right to leave the Russian Federation or another point of departure by the competent authorities of the respective country (unless otherwise stipulated in additional contracts and agreements between the Client and the Agency);

— for the actions of consulates of foreign states, including for delays, refusals or changes in the terms of issuance of entry visas (unless otherwise specified in additional contracts and agreements between the Client and the Agency);

- for the consequences of violation by the passenger of customs and border formalities, rules of travel and baggage, as well as violation of special rules of conduct in the country of temporary residence;

— for the passenger's lack of travel documents received from the Agency;

- for non-appearance or lateness of passengers for check-in of the flight, to the place of departure of the train;

- for non-compliance by passengers with the rules of conduct established by the carrier on board aircraft;

– for the absence of issued foreign passports by the time of the start of the trip, the relevant documents regulating the issues of departure of minors under the age of 18 (unless otherwise stipulated in additional contracts and agreements between the Client and the Agency);

- for the authenticity and correctness of the execution of the passenger's documents (the reliability of the information contained in them).

5.2. The client (passenger) confirms and warrants that he/she is familiar with and agrees to:

– with the requirements for the execution and availability of documents required for the trip, and assumes full responsibility for preparing all the necessary documents for the trip. The passenger should independently familiarize himself with and fulfill all the requirements of the country to which he is traveling, including the requirements for the preparation of documents required upon departure and arrival, the need to obtain visas, purchase a return ticket when entering a country with a visa-free regime for citizens of a country that has an appropriate agreement from the Russian Federation, or compliance with other requirements necessary for entry (availability of medical insurance for those traveling abroad, confirmation of the availability of sufficient funds, etc.), the need to issue other documents for the departure of minors under the age of 18, animals, export permits weapons, art treasures and other permits and approvals. The Agency is not responsible for ignorance or non-compliance by the passenger with these requirements;

— with the conditions for the application of carriers’ fares, including the conditions for the return and exchange of tickets, as well as with the conditions for the carriers to carry out connecting flights, in the case of issuing a ticket with a transfer (sufficient time for a transfer, issuance of transit visas, etc.) and general conditions and rules of transportation;

- with the requirements for foreign passports and other formal documents, including the remaining validity period of a foreign passport required to obtain a visa and enter the host country;

- about the features and rules of the border (customs) control (regime) of the Russian Federation and foreign states;

- on the obligation to comply with customs and border regulations;

- that passengers are solely responsible for the validity of foreign passports, consents for the departure of minor children and other documents required for crossing the border, for the accuracy of the information contained in these documents;

- that the deportation of a passenger with invalid entry or exit documents is carried out solely at the expense of the passenger. The passenger is obliged to independently obtain the necessary information about the procedure for deportation at the consulate of the respective country.

5.3. The parties are released from liability for improper performance or non-performance of obligations under this Agreement in the event of force majeure circumstances, such parties include the following circumstances: fire, epidemic, earthquake, terrorist attack, flood, hurricane, storm, tsunami, landslide, other natural disasters and cataclysms, hostilities of any nature, strikes, introduction of a state of emergency or martial law, embargo, changes in the legislation of the Russian Federation or the country of residence or transit, actions of customs and sanitary control authorities, cancellation of bus, ferry and other transport services, taxi routes, traffic on the roads, publication by the authorities of normative acts that led to the impossibility of the Parties to properly fulfill their obligations and other circumstances that the Parties cannot influence and prevent.

5.4. On the onset (and termination) of those specified in paragraph 5.3. circumstances of this agreement, the Party for which it became impossible to fulfill obligations under this agreement is obliged to immediately notify the other Party. Failure to notify or untimely notification of these circumstances deprives the Parties of the right to refer to these circumstances and does not relieve them of liability under this agreement. The term for the fulfillment of obligations by the Parties under this agreement is postponed in proportion to the time during which such circumstances will operate. If the circumstances continue for more than 14 (fourteen) days, each of the Parties will have the right to refuse to fulfill obligations under this agreement. The presence of these circumstances is confirmed by the relevant decisions of federal state authorities, state authorities of the constituent entities of the Russian Federation, local governments, adopted by them in accordance with federal laws.

5.5. In the event of the occurrence of these circumstances, the Parties have the right to demand termination of the contract in court.

6. Intellectual property

6.1. All textual information and graphic images on the Site are the property of the Agency and/or its counterparties.

6.2. Reprinting, reproduction in any form, distribution, including in translation, of any materials from the Site are possible only with the written permission of the Agency.

6.3. When using documents and related graphics located on the Site, the following requirements must be observed:

— Indicate that the copyright belongs to the Agency;

– When reprinting materials, refer to the Site as a source of publication, and indicate other sources of information mentioned in the material. If the materials are posted on the Internet, then it is necessary to make a link to the Site;

— Documents and related graphics located on the Site may be used only for informational, non-commercial or personal purposes;

- No documents and related graphics located on the Site should be changed in any way;

- No graphic images located on the Site should be used separately from the text accompanying them.

6.4. Documents and related graphics located on the Site may include inaccuracies or spelling errors. Changes to the information on the Site are made by the Agency from time to time.

7. Privacy and protection of personal data

7.1. Provision of information by the Client:

7.1.1. When placing a Pre-Order and an Order, the Client provides the following information: last name, first name, gender, date of birth, telephone number, email address, information about special needs or physical limitations and other personal data that the Client voluntarily provides to the Operator. When the Client provides the Operator with personal data that are special categories of personal data (for example, information about the state of health, race and ethnicity, political views, religious or other beliefs, membership in trade union organizations or intimate life), the consent that the Client gives when registering The order in the manner provided for in clause 1.4 of the Agreement will be the legal basis for the processing of such personal data.

7.2. By providing his personal data to the Operator, the Client agrees to their processing by the Contractor, including for the purpose of promoting services by the Contractor. The Client confirms that he is a representative of the Passengers named in the Order and who are the beneficiaries under the Agreement, whose personal data is processed in order to fulfill obligations under the Agreement.

7.2.1. If the beneficiary under the Agreement is a child under the age of 16, the Client confirms that a) if he is the legal representative of the child, gives his consent to the processing of his personal data when placing the Order; b) if he is not the legal representative of the child, he obtained the necessary consent from such a representative before placing the Order. The Contractor has the right to require the Client to provide confirmation of receipt of these consents.

7.2.2. If the Client does not want his personal data to be processed, then he must contact the Agency's Customer Service through the Feedback form on the Site. In this case, all information received from the Client is deleted from the Agency's Client base and the Client is deprived of the opportunity to place Orders with the Agency.

7.3. Use of information provided by the Client and received by the Agency.

7.3.1 The Agency uses information:

— for registration of the Pre-order and the Order of the Client;

— to fulfill its obligations to the Client;

- to evaluate and analyze the operation of the Site;

— to determine the winner in promotions held by the Agency;

— to participate in bonus programs of the Agency and airlines.

7.3.2. The Agency has the right to send advertising and informational messages to the Client with the Client's consent, which can be obtained by the Agency by checking the appropriate box by the Client. The Client has the right to refuse to receive such messages through the Operator Agency.

7.4. Disclosure of information received by the Agency:

7.4.1. The Agency undertakes not to disclose the information received from the Client. It is not considered a violation to provide the Agency with the Client's personal data and relevant information to carriers, agents and third parties acting on the basis of an agreement with the Agency to fulfill obligations to the Client.

7.4.2. It is not considered a breach of obligations to disclose information in accordance with reasonable and applicable legal requirements.

7.5. The Agency receives information about the ip-address of the Website visitor. This information is not used to identify the visitor.

7.6. The Agency is not responsible for the information provided by the Client on the Site in a public form.

8. Other terms

8.1. The law of the Russian Federation shall apply to relations between the Client and the Agency.

8.2. If the Client has any questions, he must contact the Agency's Customer Service by phone indicated on the Site or through the Feedback form on the Site. In the event that the Client has claims directly to the quality of the work of the Agency, the Client submits a written claim within a period not exceeding 20 (Twenty) days from the moment the cause of the dispute arises. Within 10 (Ten) days, the Agency considers the claim and sends a reasoned response to the Client. The Parties will try to resolve all disputes arising through negotiations; if an agreement is not reached, the dispute will be referred to the judicial authority at the location of the Agency.

8.3. Recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.

I accept the terms of the Agreement and confirm the final amount payable, including all taxes and fees.

Sign up to our newsletter

en_USEnglish